The most important rule in Network Management is to find a trustworthy and capable vendor. A vendor that can offer not only a good price, but also the required range of services and experience in network integration, client/server implementations, and break/fix services. It is also important to make sure that the outsourcer is using standards based tools: Simple Network Management Protocol (SNMP) including RMON and RMON2, for network and Desktop Management Interface for desktop management.
At ITAG, we offer any number or combination of the following network management disciplines:
- helpdesk and break-fix services
- fault management
- configuration management
- change management
- asset management
- performance management
- service level management
Within service level management, we offer software metering and distribution, security management, availability management, backup and recovery.
At ITAG, we are able to provide a series of standard and custom-tailored reports which allow continuous monitoring of the service levels as well as providing valuable input for performance management and capacity planning. The span of these services covers servers, clients, and wide and local area network components.
To compete in today's global market, enterprises must adopt emerging technologies such as converged networks and mobile access solutions. Digital Systems Support is a highly reliable foundation for your communications needs and a vehicle to move you into the next evolution of usage-based and virtualized services. Through Network Management Services, ITAG delivers managed, secure, integrated services that interconnect your enterprise, suppliers, and customers. At ITAG, we offer Network Management through Service Level Agreements (SLA). Our SLAs are effective, contractual, explicit, and well-defined.
- skilled complement of staff
- efficient, clearly articulated operational processes
- ability to implement emerging technologies
- commitment to invest in research and development
- well defined procedures to:
- assume ownership and assure resolution of problems
- record, monitor, dispatch/route problems
- enforce problem/trouble ticket flow
- facilitate process and workflow
- chart processes for problem escalation
- facilitate routing, or actually dispatch trouble tickets to other service providers
- provide service level reporting
- provide a problem resolution data base
- facilitate tracking and analysis of "bugs" on the desktop, server, and network equipment hardware, and software